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Fifth Online Chat Monitoring for Profit Producing Leads

We monitor your website 24/7 for people that will not call you, or do not want to wait for or fill in a contact form. This has been proven to increase leads and sales by 25% – 35% conservatively

Pay For Actions, Not Clicks, Consider us an extension of your sales team! No software to purchase, install or monitor.

Proven to Increase Sales within Days, We Monitor 24/7 We offer assistance, We get the lead, then you button it up!
Quick Quote

The Process

A Simple 4 Step Process to Generate You Leads

 Prospect Searches For Services you Provide

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Prospect Finds a Condor Chat Box

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Prospect interacts with chat 24/7 providing contact information

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 You Pay only For Qualified Leads!

Features

Features of chat monitoring.

Cloud based SaaS platform

No need to install or manage any software. Just insert a script and start using the software

Web based Agent dashboard

Our agent dashboard is designed for high volume, efficient chat processing. It is completely web based so you can process chats from anywhere and there is no need to download and install any software.

Pre-Defined Responses and Scripts

Instead of requiring the agent to type every response our platform allows you to store pre-defined responses that the agent can paste into the chat window with one click.

Customizable Pro Active Invites

The chat invitation that the visitor is presented has a customizable look and feel, messaging, animation style and timing.

Multiple Chat Agents

Multiple chat agents can monitor and process chats for your company

Call Connect

While engaged in a chat, the agent has the ability to connect the visitor to the advertiser by phone.

Custom Branding

Brand your chat window with your logo, pictures, contact information and more.

Backup Answering Service

Chats that your agents cannot/do not pickup will automatically be routed to and processed by our chat center.

Web Page Push

Agents can push a web address into the visitor’s browsers to direct them to Q & A

HIPAA Compliant

Our platform has added security and lead delivery functionality that will ensure protection of data covered by HIPAA. This is relevant for our medical customers like Plastic Surgeon, Dentists and Doctors.

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The Condor-Chat Difference

How we help you grow!

Common Q & A

Commonly asked questions.

Live Chat Software and Service

Unlike most chat companies, that either provide just software or just service via the use of another company’s software, we do both. We have our own software platform and employ our own agents. This enables us to innovate and respond to our customer’s needs much faster. This also results in greater cost savings for our customers and partners.

Pay for Performance Pricing

Our product/service is easy to evaluate since we only charge for each sales lead that we send to the customer. There is no minimum recurring charge and no long term contract, etc. Customers can try the product and if they don’t see the improved conversion, stop using it without any penalty. Other pricing models are also available if customer chooses so.

Call Connect

After engaging and enabling initial contact through chat, the Agent Connect feature allows our agents to seamlessly connect the visitor to the business by phone. This results in improved conversion and user experience. This is particularly useful for businesses that rely on quick phone connect to close business, eg. plumbers servicing emergency situations or personal injury attorneys servicing accident victims.

Focus on Profit Producing Leads

Our primary goal is to improve conversion for online advertisers and our chat product/service is developed with this in mind. Our product/service is not for customers that want to use chat for customer support.

Industry Expertise

We have conducted hundreds of thousands of chats for businesses in different business verticals, including the legal services vertical. We have significant insight into what works and what doesn’t for each vertical. We have developed script templates for each vertical that allow us to reuse this intelligence for new customers. Also we are looking at thousands of transcripts on an ongoing basis to add more intelligence to our system..

HIPPA Compliant

Our platform has added security and lead delivery functionality that will ensure protection of data covered by HIPAA. This is relevant for our medical customers like Plastic Surgeons, Dentists and Doctors.

How can Live Chat benefit me?

Online advertising is expensive. The cost and competition of bringing targeted prospects to the business’ website are significant and increasing. Therefore it is essential to try and convert every website visitor into a contact, and eventually into a customer. That is where Condor-Chat comes in. We help improve the conversion of valuable advertising clicks into leads via Live Chat, thereby giving the advertiser a better return on his/her advertising dollars.

Live Chat is a technology that enables website visitors to start an Instant Message Text Chat with a live chat agent during his/her stay on the business’ website.

Many consumers do online shopping from work or where they are not close to a telephone. Live Chat is an ideal way for them to initiate contact with the business. Chat is easier to initiate than a telephone call and increases website engagement during the critical comparison shopping and vendor selection phase. On the average our customers report a 25-30% increase in leads after adding chat to their website.

A large majority of online advertisers don’t have the operational capacity to conduct their own chat operation as it requires dedicated resources at all times. Condor-Chat offers a complete turnkey solution to these advertisers with the sole purpose of improving the return on their advertising dollars 24 hours/day- 7 days/week . Unlike most other chat companies, that either provide just software or just service via the use of another company’s software, we do both, resulting in a better value and experience for the customer.

How can I start using Condor-Chat?

Contact our sales team and we will collect some basic information information about your business and your goals. Once you have selected that plan that works for you we will provide you with a code snippet that you will need to add to your website pages (we can help you with this if you don’t know how). We will develop custom responses for your business based upon business type and your goals and start monitoring your for incoming chats. If a chat results in a lead, we will send that to you in real time by email or text message.

You will also be able to log into a customer portal to view reports site visitors, chats, transcripts and leads.

How many additional leads will I get after using Condor-Chat?

On the average our customers report a 25-30% increase in leads after adding chats. Some customers have even reported a 60% increase. However for a given website this number will depend upon many factors including quality and relevance of traffic on the site, whether there any competing conversion products, etc.

Can the look and feel of the chat window and invitation be customized?

Yes both the chat window and the invitation can be customized for your business.

In addition to the look an feel the chat invitation can be made to animate differently, slide in, slide down, bounce etc. and its appearance can be delayed.

What times will Condor-Chat be monitoring our website?

Condor-Chat contact center will monitor your website 24/7 including holidays.


How will the leads be sent to the business?

Whenever our agent succeeds in obtaining the contact information of the visitor, we will send the lead to you right after the chat is finished.

What reports are available through the Condor-Chat platform?

Condor-Chat platform tracks visitor details (ip address, geo location, date and time of visit, visitor browser type and visiting address), chat details (chat initiation URL, transcript, pickup time, associated visitor, etc) and leads information all this information is available to the advertiser through our customer portal.


How will Condor-Chat know how to answer specific questions about my business?

We will develop a custom script (set of canned responses) that will be used by our agents to conduct chats on your behalf. We have processed hundreds of thousands of chats on behalf of thousands of businesses of different types. We have deep insights into what works and what doesn’t

What is Agent Connect and how does it help?

After engaging and enabling initial contact through chat, the Agent Connect feature allows our agents to seamlessly connect the visitor to the business by phone. This results in improved conversion and user experience. This is particularly useful for businesses that rely on quick phone connect to close business, eg. plumbers servicing emergency situations or personal injury attorneys servicing accident victims.

Can I handle my own chats using the Condor-Chat platform?

You can choose to handle your own chats and have Condor-Chat pick your chats only when you are unable to. In this scenario Condor-Chat will provide your agents access to the Agent dashboard. If your agent is logged into the dashboard then incoming chats will go to them first. If your agent is unable to pick the chat in the first 10 seconds then it will be routed and processed by our chat center. If your agent is not logged in then chats will be routed directly to our chat center.


What People Are Saying About Chat Monitoring

The chat option is working quite well for us. Before adding chat the most leads we had ever received from the Internet was 28 in one month. Last month we received 41 leads and I am certain that your service helped significantly. Dollar volume was up 20% from Internet after employing the chat function. This month, at the half way point, it looks like we will sustain the same volume of leads. We look forward to continued success with Chat.”

Window Service Company

The coverage on weekends and evenings is terrific; we really give the impression of being a much larger company than we are.

Heating & Air Plumbing Co.

We just closed a ½ Million Dollar Order we attribute to Chat. The customer stated that he appreciated the great service
provided by the chat agent.

Gold Coin and Bullion Dealer

The quality of the leads I get from Chat is much better than any other source, and they are less expensive.

Glass Repair Company

Will this actually help me? Find out here.

Call us today to find out more about live chat monitoring (228) 207-9500